Privacy policy

At NovaHelix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit or place an order on our website, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history
IP address and browser information
Device and website usage data through cookies and analytics

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate regarding your purchase
Provide customer support
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send promotional emails if you have chosen to receive them

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and help provide relevant content.

You can manage or disable cookies through your browser settings.

Sharing Your Information

We only share your information when necessary with trusted third parties, including:

Payment processors
Shipping and delivery providers
Website hosting and Shopify services
Analytics providers
Legal authorities when required by law

We do not sell your personal information.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

If you are located in the United Kingdom or European Economic Area, you have rights under applicable data protection laws, including the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us.

Data Security

We use commercially reasonable security measures to protect your personal information. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure.

Research Use Disclaimer

All products sold by NovaHelix are supplied strictly for laboratory and scientific research purposes only. Personal information collected during purchases is used solely for legitimate business operations and legal compliance.