Refund policy
At NovaHelix, customer satisfaction is important to us. Please read our refund policy carefully before placing your order.
Research Use Only
All products sold by NovaHelix are intended strictly for laboratory and scientific research purposes only.
Returns
Due to the nature of our products, we are unable to accept returns of opened or used items.
Returns may only be accepted if:
- The item was received damaged.
- The incorrect item was supplied.
- The product arrived defective.
Any issue must be reported within 48 hours of delivery.
Refund Eligibility
To be eligible for a refund or replacement:
- The item must remain unopened and in its original packaging where applicable.
- Proof of purchase must be provided.
- Photographs of any damage or incorrect item may be requested.
Non-Refundable Items
Refunds will not be issued for:
- Opened products
- Products used after delivery
- Incorrect orders placed by the customer
- Delays caused by shipping carriers
- Orders refused by the customer
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
Processing Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact
For any refund enquiries, please email: