Shipping policy

Thank you for choosing NovaHelix.

Shipping Area

We dispatch orders from the United Kingdom.

Shipping Method

Flat Rate Shipping
Tracked Delivery

Processing Time

Orders are typically processed during business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Once dispatched, customers will receive tracking information where available.

Delivery times may vary depending on the destination and the shipping carrier.

Shipping Delays

While we aim to dispatch orders promptly, delivery times cannot be guaranteed. NovaHelix is not responsible for delays caused by shipping carriers, weather conditions, customs procedures, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

NovaHelix is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Lost Parcels

If your parcel appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and assist where possible.